Refund & Cancellation Policy – Neemrana Cab

1. Cancellation Policy

We understand that plans change. Our cancellation policy is designed to be fair to both passengers and our drivers who depend on confirmed bookings.

Cancellation Time	Refund Amount	Status
6 or more hours before pickup	100% of advance paid	Full Refund
2 to 6 hours before pickup	50% of advance paid	Partial Refund
Less than 2 hours before pickup	No refund	No Refund
No-show (passenger absent at pickup)	No refund	No Refund
Cancellation by Neemrana Taxi	100% refund or free reschedule	Full Refund

      ⏰ Cancellation time is calculated from the confirmed pickup time, not the time of booking. All cancellation requests must be made via call or WhatsApp to +91 82337 37201.
    

2. How to Cancel a Booking

To cancel your booking, please contact us immediately via:

📞 Call: +91 82337 37201
💬 WhatsApp: Chat on WhatsApp

Please share your name, booking date, and pickup details when requesting cancellation. We will confirm the cancellation and refund eligibility within 30 minutes.

3. Refund Process

Eligible refunds will be processed as follows:

1

Submit Cancellation Request

Call or WhatsApp us with your booking details. We will verify your booking and cancellation time.

2

Cancellation Confirmed

We will confirm your cancellation and inform you of the refund amount based on our policy.

3

Refund Initiated

Refunds for online/UPI payments are processed within 5–7 working days to the original payment source. Cash advance refunds are made via UPI or cash as agreed.

4

Refund Received

You will receive a confirmation message once the refund is processed. Bank processing may take an additional 2–3 business days.

ℹ️ Refunds are processed to the original payment method only. We do not refund to a different account or number unless the original method is no longer active.

4. Rescheduling Policy

We are happy to reschedule your booking free of charge if you inform us at least 4 hours before the original pickup time, subject to vehicle availability.

Rescheduling requests made less than 4 hours before pickup may be treated as a cancellation.
Each booking can be rescheduled a maximum of 2 times.
No rescheduling fee for the first change; ₹100 convenience fee may apply on the second change.

5. Cancellation by Neemrana Taxi

In rare circumstances — such as vehicle breakdown, driver emergency, or severe weather — we may need to cancel a confirmed booking. In such cases:

We will notify you as soon as possible via call and WhatsApp.
We will attempt to arrange an alternative vehicle at no extra cost.
If no alternative is available, a 100% refund of any advance paid will be processed within 2 working days.

      We sincerely apologise for any inconvenience caused by cancellations on our end. We will always try our best to fulfil every confirmed booking.
    

6. No-Show Policy

A "no-show" occurs when the passenger is not available at the confirmed pickup location within 15 minutes of the scheduled pickup time and cannot be reached by phone.

Our driver will wait up to 15 minutes free of charge.
After 15 minutes, a waiting charge of ₹100 per 30 minutes applies.
After 30 minutes of waiting with no contact, the booking may be treated as a no-show.
No refund will be issued for no-show bookings.

7. Non-Refundable Charges

The following charges are non-refundable under any circumstances:

Toll charges already paid by the driver.
Parking charges incurred at the pickup location.
Night charges (₹200) once the driver has been dispatched for a night ride.
Any charges for extra km or hours already consumed during a partial trip.

8. Payment Gateway Refunds

For payments made via our online payment gateway (UPI, debit/credit card, net banking):

Refunds will be credited back to the original payment method.
Processing time: 5–7 working days after refund initiation from our end.
Bank/payment gateway processing may take an additional 2–3 business days.
In case of failed transactions, the amount will be auto-reversed by the payment gateway within 5–7 days. Contact us if not received after 7 days.

ℹ️ Transaction processing fees charged by the payment gateway (if any) may not be refundable as these are charged by the third-party payment processor and are outside our control.

9. Contact for Refunds & Cancellations

For all refund and cancellation requests, please reach us:

📞 Call / WhatsApp: +91 82337 37201 (24/7)
📧 Email: bookings@neemranataxis.com

We aim to resolve all refund requests within 48 hours of receiving your request.